In all of my years as a letting agent in Bristol, one of the most frequent questions i have been asked is ‘What can I do about the landlord who keeps coming into the property unannounced and without notice’
As a Lettings Manager for various agencies in Bristol and now principal partner in Igloolets, I have always regarded tenants as people who rent a home not just a box, and that they have rights just as well as obligations.
For me one of those tenants rights is 24 hours notice of entry. I would have to say that, if you have an agent looking after the property on a landlords behalf, it should not happen, as it’s a fundamental part of any agents education to know this part of Property Law.
However, in the real world I know it does happen, especially with Landlords who look after properties themselves. Often Landlords are Landlords and do not appreciate the many aspects of law they should be aware of and comply with. That’s why more often tenant opt to go through a letting agency that actually manages a property.
So what to do if you find yourself in this type of situation.
It’s quite simple really, ASK HIM TO STOP! But make the effort to follow this up by a letter. Stating that all further visits to the property by him or his agents (ie workmen) must be agreed in advance by at least 24 hours. MAKE SURE THE LETTER IS DATED and keep a copy.
If the situation continues, complain to the tenancy relations office at your local council, who will contact your landlord and notify your landlord of his obligations.
Dont forget however, that your Landlord is entitled in law to enter the property to inspect it and carry out essential repairs. BUT only after giving you notice, as to when and roughly over a certain time scale, if the works are not a short term project.
It is in your interests tho often to co-operate, especially with regarding matters of Health and Safety such as the annual Gas Safety check
There is never a time you should feel intimated by your landlord, and if you do you should insist that all future visit and inspections are at a time of your choosing so that you can have someone with you
As a last resort and I do mean as a last resort 6. If your landlord (or his agents) continue to enter the property without your consent after you have asked him to stop, consider changing the locks, particularly if you are a woman living alone and are frightened. Many tenancy agreements will prohibit this, however it will be difficult for the landlord to complain about it (eg in court proceedings) if the locks have been changed because of his conduct.
If you are considering making a complaint, start keeping a diary of events. Write things up as soon as possible after they have happened and try to quote the actual words used in conversations.
Sadly, If your agent is the guilty party, and they are a member of a professional body such as ARLA, you can report them to their respective professional organisation. You could also consider contacting the landlord direct to complain as he may be unaware of his agent’s conduct.
When all is said and done, its easier to discuss this matter, and find a common ground to move forward. It is often in everyone’s best interest.

